Return Policy

Return Policy - ItalianClan.com

1. Right of Return
We offer our customers the option to return products purchased on ItalianClan.com in compliance with international regulations applicable in Europe and the United States.

2. Return Conditions

Returns are accepted under the following conditions:

• Return Period: The return must be requested within 14 days from the date of product delivery.
• Product Condition: The product must be returned unused, unwashed, with all original tags attached, and in its original packaging.
• Proof of Purchase: A valid proof of purchase is required.

3. Customer Responsibility for Return Costs

• Returns for Exchange or Change of Mind: If the return is made due to a size or model exchange or change of mind, all shipping costs will be borne by the customer.
• Returns for Defects or Errors: If the return is due to a product defect or a shipping error on our part, we will refund the entire amount paid, including the return shipping costs incurred by the customer.

4. Non-Refundable Products

Returns will not be accepted for products that are:

• Used, damaged, or missing tags.
• Customized or made-to-order items.
• Items purchased during special promotions, if specified in the promotion terms.

5. Refund Policy

• Refund Amount: Only the product price will be refunded, excluding the original shipping costs, unless the return is due to a defect or shipping error.
• Refund Method: Refunds will be processed using the same payment method used for the purchase, within 14 business days of receiving the returned product at our warehouse, subject to verification of the product's condition.

6. Return Procedure

1. Return Request: Contact our Customer Service via email at info@italianclan.com.
2. Return Instructions: You will receive detailed instructions on how to return the item.
3. Return Shipment: Send the package to the address provided by our Customer Service team.

7. Customer Responsibility

ItalianClan.com is not responsible for returns that are lost or damaged during shipping. We recommend using a trackable shipping service and keeping the shipping receipt.

8. Changes to the Return Policy

We reserve the right to modify this return policy at any time, in compliance with applicable legal regulations. Any changes will be published on our website and will take effect from the date of publication.

For any questions or further clarification, please contact our Customer Service at info@italianclan.com.